BSc (Hons) Facilities and Built Asset Management (Senior/Head of Facilities Management Degree Apprenticeship Route) - https://greatermanchester.ac.uk/course/CSA018-P-UOB-SS

Aim of the role

Responsible for providing comprehensive support to the Facilities Management team (including FM, health and safety, sustainability, IT, and security) at Manchester Central Convention Complex.

This is an entry level role, for someone wishing to develop their career at a dynamic events venue, within the Facilities Management team.

Main areas of responsibility

CAFM Management – QFM

Operate and maintain the CAFM helpdesk system, ensuring all incoming requests are triaged, allocated to the most appropriate operative via skill level / trade, job status monitored, parts ordered if required and return visits scheduled where necessary by the FM Coordinator
Monitor the status of helpdesk tickets, ensuring timely responses and resolutions. Also monitor completion rates and address the delays in a prompt and timely manner
Generate regular reports on helpdesk activity, identifying trends and areas for improvement.
Responsible for the delivery of the QFM Helpdesk training for new starters, during their inductions. Ensuring that the new starter is set up correctly have all their user information prior to their start date
Communicate with Third Party Service Providers and allocate all relevant jobs to them and obtain regular feedback to ensure SLAs/KPIs are being met.

Project and Contractor Management and Support

Assist with obtaining supplier quotations, reviewing pricing, and coordinating purchasing activities for FM CAPEX and Large Maintenance projects.
Contribute to budget forecasting and expenditure tracking for CAPEX and Large Maintenance projects
Liaise with external contractors and service providers, coordinating their activities on-site.
Ensure all contractors comply with venue regulations, health and safety standards, and deliver services according to agreed contracts.
Maintain accurate records of contractor activities, including work permits and health and safety documentation.

Planned Preventive Maintenance (PPM)

Assist in the planning, scheduling, and execution of PPM activities to ensure the venue’s facilities and equipment are maintained to the highest standards.
Coordinate with the facilities operatives and contractors to ensure PPM tasks are completed efficiently and within set timelines.
Monitor and report on the progress of PPM schedules, addressing any issues or delays.

Procurement and Contract Management

Support the procurement of Facilities Management goods and services in line with venue / business policies and procedures.
Assist with obtaining supplier quotations, reviewing pricing, and coordinating purchasing activities for FM CAPEX and Large Maintenance projects.
Assist in evaluating supplier proposals, considering factors such as cost, quality, H&S compliance, value add and service capability during project procurement.
Maintain accurate procurement and contract documentation, ensuring records are upto date and compliant.
Contribute to Service Provider contract review meetings and support the tracking of contract performance
Ensure procurement activities align with FM and MCCC procurement policies

Financial Management

Support the monitoring and administration of Facilities Management budgets, including both operational and project expenditure.
Assist with raising purchase orders, tracking invoices, and maintaining accurate financial records for various departments within FM
Contribute to budget forecasting and expenditure tracking for CAPEX and Large Maintenance projects.
Monitor spending against allocated budgets and escalate potential overspend risks where identified.
Develop an understanding of how FM services contribute to wider venue / business income generation and operational performance.

Strategic Property Asset Management

Maintain and regularly update the venue asset management register for all equipment, machinery, infrastructure, and items of significant value.
Ensure all asset information, maintenance records, warranties, and statutory certification documentation are accurately recorded and consistently updated within the Helpdesk system and associated registers.
Support the planning, scheduling, and monitoring of planned and reactive maintenance activities to ensure assets remain operational and compliant.
Coordinate and monitor statutory maintenance inspections and servicing to ensure full compliance with legal and regulatory requirements.
Assist in evaluating asset condition, lifecycle requirements to support long-term asset planning and CAPEX decisions.
Liaise with contractors, suppliers, and internal departments to ensure maintenance activities are completed to the required standards and within agreed timescales.

Development and Implementation of Strategy and Policy

Support the implementation of Facilities Management strategies, policies, and operational objectives in line with wider business targets.
Assist with the review and development of FM procedures and processes to improve operational efficiency, compliance, and service delivery.
Contribute to the monitoring and evaluation of FM performance data to identify trends, risks, and opportunities for continuous improvement.
Monitor compliance with venue / business policies, industry standards, and statutory requirements, escalating risks or areas of concern where appropriate.
Contribute to risk management activities by maintaining records, tracking actions, and supporting mitigation planning.
Support collaboration between FM teams and wider business departments to ensure operational activities align with strategic priorities.

Administrative and Wider Team Support

Provide general coordination support to the Facilities Management department, including diary management, data entry, document management and maintaining the FM filing system.
Assist in the preparation of reports and presentations, and the implementation of departmental policies and procedures.
Support the Health & Safety team with the management of the accident and incident reporting platform including data entry and trend analysis.

University Entry Criteria

Applicants must hold an appropriate Level 4 qualification such as an HNC in Construction and the Built Environment or have achieved MIWFM status (or equivalent) with an industry recognised professional body (for instance, the Institute of Workplace and Facilities Management (IWFM).
Applicants should have five GCSEs at grade C or above or grade 4 to 9 (or equivalent), including English and Mathematics.Full UK right to work, including any end point assessment period.

**The University of Greater Manchester in Bolton does not act as the employer, we are the training partner and do not make decisions on hiring matters**